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How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your wallet secure. This policy explains what we gather, how we use it and the choices you have.

Account & wallet dataPayment verificationSecure storageContact preferencesData access requests
bb44 dhaka How We Handle Your Information
DATA SECURITY

How We Protect Your Account

We encrypt your login credentials and payment details at rest and in transit. Access to your account data is restricted to staff who need it to verify deposits, process withdrawals or investigate security flags. We review our data practices regularly and update this policy when we make changes.

Encrypted Storage

Your password, mobile number and bKash or Nagad wallet details are stored with industry-standard encryption so they stay secure even if our systems are compromised. We hash sensitive fields before saving them.

Session Management

We use cookies to keep you logged in across pages and remember your language preference. You can clear cookies in your browser settings; doing so will log you out and reset your preferences on the next visit.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period afterward to meet record-keeping obligations that vary by jurisdiction and eligible regions under local law.

Your Rights

You can request a copy of the data we hold, ask us to correct errors or request deletion when allowed by law. Contact our support team with your registered mobile number to start a data request.

PRIVACY QUESTIONS

Reach Our Data Team

If you have questions about this policy, want to see your data or request changes, our support team will route your inquiry to the right people. We handle data requests case by case and respond as quickly as we can.

Live Chat Open the chat widget in your account dashboard or on any page footer to speak with our team about data requests, what we collect and how to update your contact preferences in real time.
Email Support Send your privacy question or data access request to our support email listed in the footer. Include your registered mobile number so we can verify your account and respond with the information you need.
Account Settings Log in and visit your account settings to review the mobile number and email we have on file, update your marketing preferences and see recent login activity for your own security review.

Privacy Policy FAQ

We collect your mobile number, email address and payment wallet details so we can verify deposits from bKash, Nagad or Rocket, process withdrawals and send account notifications when needed.

We share transaction details with the payment processors that handle bKash, Nagad and Rocket transfers so they can confirm deposits and complete withdrawals. We do not sell your data to advertisers or third parties.

Contact our support team through live chat or email with your registered mobile number. We will verify your identity and send you a summary of the account information, transaction logs and preferences we have on file.

You can request deletion when allowed under local law. Some records must be kept for a retention period that depends on legal and operational requirements in eligible regions; our team will explain what can be removed.

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can block or delete cookies in your browser settings; doing so may log you out and reset saved preferences.

We encrypt payment information at rest and in transit so your wallet number and transaction history stay secure. Access to this data is limited to staff who verify deposits and process withdrawal requests.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.